go-e Charger App Manual: Features & Settings

Have you recently purchased a go-e Charger and want to change certain basic settings?

Or would you like to find out which features are available to you in the app for even more convenient charging?

Then you’ve come to the right place! That’s exactly what I’ll explain to you in this blog post.

You can download the App here:

• App Store

• Google Play Store

Before we start, you should know that in order to use the app, you must first integrate your go-e Charger into the app.

The first step is to open the go-e Charger app. You will automatically land on the start screen in the “Charging” tab.

In the middle (in the big circle), you can see at a glance whether your car is charging or not and how many kilowatts it is charging with. Click on this circle to start or stop the charging.

Below the circle you will see three round icons for mode, power and scheduled charging.

When you click on “Mode”, you will see the following three modes:

• ECO Mode

• Scheduled Charging Mode

• Flexible Electricity Rates

"ECO mode” means charging as cheaply as possible using flexible electricity tariffs, such as aWATTar. However, the mode is only activated or deactivated here. You can find the mode settings in the “Settings” tab under “ECO mode”.

Scheduled charging mode” means that you can specify the amount of energy to be charged until the next scheduled trip. This can also be combined with flexible electricity tariffs, so you can charge as cheaply as possible. However, the mode is only activated or deactivated here. You can find the mode settings in the “Settings” tab under “Scheduled charging mode”.

“Flexible electricity tariffs” are based on the electricity prices of the electricity exchange. Here you can, for example, select your country and aWATTar as the electricity provider. go-e is constantly expanding its choice of electricity tariffs.

Under the three symbols mentioned, you will also see further information, namely:

• Status

• Energy

• Information

The status shows you the current status of the go-e Charger, i.e. whether it is ready for charging, whether it may be charging or whether the charging process is complete.

If any errors occur, you would also see error messages here.

In Energy, you can see how much charging power your car is currently being charged with, how much energy has already been charged in kilowatt hours during this charging process, and the total meter reading of your go-e Charger.

Consumption per user

By clicking on “Consumption per user”, you can see an overview of the consumption of individual users, of which you can create a maximum of 10. If someone activates your go-e Charger with a programmed RFID chip, their account is “debited”.

If your go-e Charger is connected to our cloud, you can also download this overview by clicking on “Download” to obtain comprehensive information on individual charging processes.

And under “Information”, you can see information about the connection and also about the charge. For example, you can check the voltage, the charging current and the charging capacity of the individual phases.

If you now click on “Settings” below, you will see numerous setting options.

Such as the current level, for example.

Here you can check or change the 5 levels, which are switched through directly on the go-e Charger at the touch of a button. So you can decide for yourself how many amps, which level you want and you can set this yourself at the touch of a button before charging and without the app.

Here you can specify how many kilowatt hours you want to charge in your vehicle. The go-e Charger interrupts charging once the set value has been reached.

Since the Type 2 protocol does not transmit the battery status of the car to the wallbox during AC charging, this function still allows you to charge your car to approx. 80% battery charge. 

The function is also useful if you live on a mountain, as it can still be charged during recuperation while driving down into the valley.

The Eco mode, which I already mentioned at the beginning, knows the prices of the set electricity tariff in advance. In this setting, you can specify below which price limit the charger should charge. If the price is higher than this, it won’t charge either.

Under “scheduled charging” you can, as already mentioned, specify the amount of energy to be charged until the next planned trip. If you adjust the consumption to 100 km for your vehicle, this will also be taken into account on the start screen of the app in the “Charging” tab.

Determine the charge quantity, e.g. 20 kWh, and simply set a time here at which the charging quantity you’ve specified should be fully charged.

Don't forget to click on “Save”.

The charger then briefly starts the charging process to check the maximum charging speed and calculates when the charging must be started in order to be ready at the time you selected.

In the “Car” settings, you can set some car-specific settings that enable smooth smart charging. If you select a car that is already saved here, the other settings will be automatically adjusted.

Here you can set the times at which charging should be enabled or disabled. 

Charging will only start when other functions such as access control and flexible electricity tariffs allow charging. The charging process is not completed until one minute after the set time.

However, please note that a time must be saved in the time settings of the app for this mode.

In the first tab, you can make the settings for one weekday, and in the other two tabs for the weekend.

If you have several go-e Chargers, you should use load management to prevent overloading your power connection. Here you can specify, for example, that two go-e Chargers charged at the same time should not use more than a total of 20 kW for charging.

Generate group ID for load management

You can easily activate or deactivate the load management function here.

So that your go-e Chargers also know which other go-e Chargers they need to exchange information with, it is necessary to include them in the same group. For the first go-e Charger, simply click on “Generate group ID”, which is then automatically generated for the first charger. It’s best to copy the generated group ID now or write it down, because you’ll have to enter it for your other go-e Chargers.

Set maximum total current

Here you can specify the maximum total current that should be available to your go-e Chargers. This depends on the amount of electricity that your connection can provide.

However, please note that you should not set the value too high, as you should also take into account other electricity consumers in the building.

When your chargers communicate with each other and split the available charging current, they refer to this value. Please make sure that this value is the same for all go-e Chargers connected to this port.

Set priorities

If you want to set the charging priority for the go-e Chargers, you can do so here. You can therefore specify which charger should charge with the maximum charging current and which should charge or wait more slowly.

One is the highest priority, by the way.

If you want to share the charging current fairly, simply give all go-e Chargers the same priority.

Max. current in fallback mode

This setting is important because the load management of the go-e Chargers is done via our cloud. Of course, to reach the cloud, your go-e Chargers need an active Internet connection.

If the Internet connection suddenly drops out, your go-e Chargers will no longer be able to communicate with each other. Fallback mode interrupts the charging in the default setting [value = 0] and also does not allow any new charging.

If you want your go-e Chargers to continue charging anyway, you can set a charging current here at which they can charge during the connection outage.

Please note that you need at least 6 A per go-e Charger to start a charging process. Make absolutely sure that the sum of this setting for all go-e Chargers does not exceed the previously set “Total current”.

Now let’s look at a few other settings to customise your go-e Charger as much as possible to your personal needs.

If you like, you can change the name of the go-e Charger in the app. 

You can also adjust the brightness of the LEDs on the go-e Charger. If the LEDs are too bright for you, simply reduce their brightness. If you want to switch off the LEDs after 10 seconds in standby, you can do so here.

In the “LED colours” settings, you can adjust the colours depending on the status. If you want the charging process to be displayed in yellow, click on “Charging” and set the colour accordingly.

In some cases, it may be necessary to adjust the time. For example, if you need to restart the charger or there’s been a power outage. You can make time settings here.

Another adjustment worth mentioning is access management.

If you want to require authentication via RFID chip or app to start charging, you can select this here. The default setting is “Open”. This means that no authentication is required to start charging.

If you mount the charger outside the building, you probably don't want other people to charge on your charger. The RFID chip supplied has already been programmed. You can also program almost any RFID chip yourself.